FAQ
How long until my order ships?
We process orders within 1 business day of it being placed.  All of of our items are made to order and have a 10 business day lead time. Please specify if you have a rush order which we will try our best to accommodate an earlier shipping time.


How do I take care of my jewelry?

Jewelry Care DO's & DON'Ts
All of our pieces are made from recycled sterling silver with 18K gold plating.

DO
• Clean with warm water and mild soap
• Dry with soft polishing cloth

DON'T
• Brush your jewelry with a toothbrush or anything abrasives
• Use polishing clothes that are for uncoated silver or gold
• Avoid wearing jewelry at the beach and swimming pools with chlorine and/or
  chemicals to avoid discoloration
• Use ultrasonic cleaner on your jewelry
• Use ammonia- based products on your jewelry 


Is it safe to adjust my cuff's opening to fit me?
All our cuffs are adjustable, so please don’t be afraid to push and pull them to fit you best.

What kind of plating do we use?
The base metal of all our pieces is Sterling Silver with 18kt gold plating. Please keep in mind that nothing lasts forever and plating naturally will fade over time from oils in the skin and the environment.

We are a sustainable company and use recycled precious metals for our pieces.

Shipping Information

Standard Shipping             3-7 Business Days          $7.95

Free Standard Shipping     3-7 Business Days          Orders of $250 or more.


    Returns & Exchanges
    We accept returns and exchanges of unused, unworn, unaltered, and undamaged items within 10 business days after the item is received. All returns must include the original packaging: any boxes, bags, and other packaging materials.
    All custom jewelry that is made in a special size, special engraving, and specific metals are NOT eligible for return.
    All sale, promotional, and customized items are FINAL SALE.
    To process your Returns & Exchanges, email us at info@rovenyc.com with your order number on the subject line and the item you are returning with the color and size.
    We offer pre-paid USPS return labels, however a return and exchange shipping fee of $10 will be deducted from your refund.
    ROVE does not refund items that are lost or damaged in transit-- please be sure to package your items with padding and care for your own protection.  
    For Exchanges, please place a new order for the item that you want and will process a refund for the item that you are returning back to us.
    Once your package is received, we will promptly issue a refund once the goods have undergone a quality control check. Your refund will be credited to the same credit card used to make the purchase. Credit will be processed within 10  business days of reception, but may not appear on your statement for one to two billing cycles.
    We will repair manufacturing faults our jewelry at no cost within 6 months of purchase date. We have the right to refuse the repair at our cost if the goods are returned after 6 months.
    Contact info@rovenyc.com if you have any questions.
    Please ship returns and exchanges to:
    ROVE NYC
    215 East Broadway
    #2R
    New York, NY 10002
    Size Guide
    Rings
    Your ring should fit your finger comfortably; snug enough so that it will not fall off, but loose enough to slide over your knuckle. Finger size changes depending on the time of day and the weather.

    For best results measure your finger size:
      1. At the end of the day and when your fingers are warm (Fingers are smaller in the early morning and when cold.) 
      2. Measure finger size 3 to 4 times to eliminate an erroneous reading.

    Cuffs
    For proper sizing, we recommend using a tape measure and measuring the circumference of your wrist just above the hand. Place your smallest finger between your wrist and the tape measure to allow for slack.
    Small
    Up to 6 Inch Wrist 

    Medium
    Up to 6.5 Inch Wrist

    Large 
    Up to 7 Inch Wrist
    Terms & Conditions
    Hello. Welcome to rovenyc.com. ROVE is a fashion house that specializes in jewelry and accessories. ROVENYC LLC and/or its affiliates (ROVE or ROVENYC), provide website features to you when you visit or shop at the website. By visiting rovenyc.com you agree to the following terms and conditions. ROVE reserves the right at anytime to modify the Terms & Condition without prior notice. Please read them carefully.

    Privacy
    Please review our Privacy Policy, which also, which also governs your visit to ROVE NYC, to understand our practices.

    Orders
    Orders can be placed online at rovenyc.com. ROVE processes orders based on the time they are received and if we have the item in stock. Our products are all made to order, so please allow up to 2 weeks for the item to be shipped. If you are ordering something as a gift and need it by a certain time, please contact our customer service at info@rovenyc.com and we will do our best to accommodate. All orders placed on Saturday and Sunday will be processed the following business day.
    Customers are responsible for entering the correct shipping information. Please note we do not deliver to P.O boxes. Order that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. ROVE cannot change or alter the delivery method once shipped.
    ROVE reserves the rights to cancel any order placed by a customer with whom it has a dispute concerning a prior order. Additionally, ROVE has the right to cancel any order if it has reason to suspect that a customer has violated these Terms and Conditions of sale, or is engaged in any fraudulent activity.